Terms and Conditions

By completing our online payment form, you are authorizing Ship A Pallet, LLC to arrange your shipment and charge your credit card account based on the quoted shipping cost amount. However, if the freight carrier which transports your shipment determines that the actual weight, freight description or dimensions vary from the details provided to us during the quote process, and the variances result in additional charges, we will then charge the credit card for the resulting balance. If additional charges surface, we will notify the card holder and send a revised invoice and related supporting documents such as Carrier Re-Weigh certificate and/or Delivery Receipt.

Ship A Pallet, LLC is not the carrier (trucking company) transporting the shipment and is acting as an agent for the shipment on the customer's behalf. Ship A Pallet, LLC is not responsible for shipments which are lost, damaged or fail to pick up or deliver when requested. The customer understands that any loss, damage, or late delivery which may occur during this shipment will not constitute a charge-back or failure to pay, and that any loss or damages will be handled separately under the carrier’s claim policy (or by insurance claim if insurance is purchased separately). The customer understands that they are responsible for providing the correct weight, dimensions, freight description, origin address and destination address, and for ensuring that the shipper has the freight properly packaged/palletized for freight transport, and for ensuring that the correct freight and correct Bill of Lading are provided to the carrier assigned by Ship A Pallet, LLC. The customer understands that it is their responsibility to record proof of the weight and dimensions in case a weight or measurement dispute occurs with the carrier.

Other instances besides incorrect weight, dimensions or freight description which could result in additional charges are: Request/adding a Liftgate-equipped truck for the pickup or delivery. Request/adding Inside pick-up or Inside delivery of the freight. Shipper or Consignee address deemed residential area or limited access after originally said to be (and quoted based on) a commercial business location. Freight not being ready during pickup attempt (dry-run pickup). Giving the freight to a carrier not assigned by Ship A Pallet, LLC, or giving incorrect freight to the assigned carrier, or changing the address of the shipment after it has been picked up, or using a Bill of Lading not issued by Ship A Pallet, LLC, or making changes to the Bill of Lading.

If additional charges surface and the customer believes the carrier’s reason(s) to be false, they have the right to dispute the carrier’s reason(s) and resulting charges, and Ship A Pallet, LLC will assist me to the best of their ability with the dispute. However, in order for Ship A Pallet, LLC to dispute additional charges from a carrier, supporting evidence (such as proof of weight) must be provided within 5 business days of Ship A Pallet, LLC’s notification of the carrier’s added charges and reason(s). The customer further understands that if sufficient proof is not provided within 5 business days, or if Ship A Pallet, LLC is unable to resolve the dispute with the carrier, all charges will be due and charged to the credit card used for payment of the shipment.

The cardholder understands that they are responsible for all charges related to this shipment, even if they are not the Shipper or Consignee. The cardholder authorizes Ship A Pallet, LLC to charge the credit card used in our authorization form according to the terms outlined above. This payment authorization is for the services described above. The cardholder will certify that they are an authorized user of this credit card and that they will not dispute the payment(s) with their credit card company, so long as the transaction(s) corresponds to the terms indicated in this form.

Transit Times / Delivery Dates
Transit times are estimates based on carrier data. Unless otherwise noted, transit times are not guaranteed and do not include the day of pickup, weekends or holidays. If Guaranteed / date-specific delivery is required, this must be requested by the customer and then confirmed by Ship A Pallet as part of the quote we provide. When a shipment is booked with Guaranteed delivery, the customer acknowledges the Guarantee is made by the carrier, not by Ship A Pallet. In the event a shipment is quoted and booked based on Guaranteed delivery and the carrier fails to deliver by the required delivery date at no fault of the shipper or receiver, Ship A Pallet will dispute the charges with the carrier and upon resolution we will refund the customer’s paid shipping charges less a 15% retainer to cover our time for arranging the shipment. Guaranteed shipments which are unable to pick up on the original date, or are improperly packaged, improperly labeled, or require special services such as lift-gate or hazmat, are not eligible for refund. Other restrictions apply. All shipments including guaranteed shipments are subject to the carrier's Rules Tariff. Ship A Pallet will not be held liable for full shipping cost or any direct or indirect consequences for shipments which fail to deliver when requested.

Cancellation Policy
All cancelled shipments are subject to a 10% cancellation charge, or minimum $25, assuming there has been no fault by Ship A Pallet or the carrier assigned to the shipment. Additional charges could apply if the carrier attempts pick up and assesses a dry run pickup charge or is asked to return freight already picked up.

Undeliverable Freight Policy
If the shipment is rejected by the receiver (consignee) or otherwise cannot be delivered for any reason that is not a fault of Ship A Pallet or the carrier assigned to the shipment, the customer understands that the freight will either be returned to the original shipper at customer's expense or that the customer must provide a new address for which the freight can be accepted, and an acceptable resolution must be provided to Ship A Pallet within 5 business days of the carrier’s undeliverable notice. The customer understands that in this instance the customer is responsible for all associated return and/or re-consignment related charges including any storage charges which may be imposed by the carrier. The customer understands that if a shipment cannot be delivered and Ship A Pallet is not provided an acceptable resolution within 5 business days of the carrier’s undeliverable notice, Ship A Pallet may arrange for the freight to be delivered to the address of its choice and if an acceptable resolution is not made and related cost are not reimbursed within 30 days of this occurrence, Ship A Pallet may liquidate the contents of the shipment at its discretion.

Carrier Liability/Insurance Information
All motor carrier’s we arrange freight with include various amounts of liability coverage and the liability for each shipment depends on several factors like the commodity, weight, density and value of the item(s) being transported. Declaring a value to a carrier is not the same as purchasing cargo insurance. In the absence of cargo insurance, if there is a loss or damage claim against a carrier, the shipper needs to show that the goods were lost or damaged while in the carrier’s possession and that the carrier was liable for the loss. Carrier claims can sometimes be time consuming and difficult and carriers will only settle claims for which they are clearly liable. If a loss or damage claim were to arise we assist our customers to the best of our ability with the claim process however we cannot guarantee the claim will be settled and we cannot be held responsible for unsettled claims. Therefore as added protection we offer our customers ‘Allrisks’ cargo insurance. Allrisks cargo insurance will respond to losses the carrier may not cover. With allrisk cargo insurance there is no need to establish liability on the part of the carrier, only that the loss or damage occurred during the insured transit. Allrisk insurance claims are usually handled in a matter of days rather than weeks or months as with most carrier claims.

Please note allrisk cargo insurance has a $500 deductible for all shipments valued above $1500. Also, terms of valuation on the policy are merchandise value + freight cost + 10%. Ship A Pallet purchases an additional 10% + freight cost to cover the expenses we incur should we have to file a claim and/or process a replacement shipment on your behalf. Regardless of whether insurance is purchased or not, the declared/insured value needs to be supported by valid documentation such as invoice(s) or receipt(s). Always make sure the contents of your shipment are properly packaged, protected and securely palletized to minimize the chance of any loss or damage.