Terms and Conditions
To book a shipment, you will be required to complete our Credit Card Authorization – Shipment Agreement form. By completing and signing the form, you are giving Ship A Pallet, LLC permission to charge your credit card account for the amount quoted for the shipment. However, if Ship A Pallet or the freight carrier which transports your shipment determines that the actual weight, freight description or dimensions vary from the details provided to us during the quote request, and the variances result in additional charges, we will then charge the credit card for the resulting balance. Other instances which could result in additional charges are listed in the Terms and Conditions below.
The card holder is responsible for all charges related to the shipment. If additional charges surface, Ship A Pallet, LLC will notify the card holder and send a revised invoice and related supporting documents such as Carrier Re-Weigh certificate or signed Delivery Receipt.
Terms and Conditions
Customer understands that Ship A Pallet, LLC is not the carrier (trucking company) transporting the shipment and that Ship A Pallet, LLC is acting as an agent for the shipment on the customer’s behalf. Ship A Pallet, LLC is not responsible for shipments which are lost, damaged or fail to pick up or deliver when requested. Customer understands that any loss or damage which may occur during the shipment will not constitute a charge-back or failure to pay, and that any loss or damages will be handled separately under the carrier’s claim policy (or by insurance claim if insurance is purchased separately). Customer understands that they are responsible for providing the correct weight, dimensions, freight description, origin address and destination address, and for ensuring that they or the shipper has the freight properly packaged/palletized for freight transport, and for ensuring that the correct freight and correct Bill of Lading are provided to the carrier assigned by Ship A Pallet, LLC. Customer understands that it is their responsibility to record proof of the weight and dimensions in case a weight or measurement dispute occurs with the carrier.
Other instances besides incorrect weight, dimensions or freight description which could result in additional charges are: Request/adding a Liftgate-equipped truck for the pickup or delivery. Request/adding Inside pick-up or Inside delivery of the freight. Shipper or Consignee address deemed residential area or limited access after originally said to be (and quoted based on) a commercial business location. Freight not being ready during pickup attempt (dry-run pickup). Giving the freight to a carrier not assigned by Ship A Pallet LLC, or giving incorrect freight to the assigned carrier, or changing the address of the shipment after it has been picked up, or using a Bill of Lading not issued by Ship A Pallet LLC, or making changes to the Bill of Lading.
Customer understands that if additional charges surface and they believe the carrier’s reason(s) to be false, they have the right to dispute the carrier’s reason(s) and resulting charges, and Ship A Pallet, LLC will assist them to the best of their ability with the dispute. However, in order for Ship A Pallet, LLC to dispute additional charges from a carrier, supporting evidence (such as proof of weight) must be provided within 5 business days of Ship A Pallet’s notification to the customer of the carrier’s added charges and reason(s). Customer further understands that if sufficient proof is not provided within 5 business days, or if Ship A Pallet, LLC is unable to resolve the dispute with the carrier, all charges will be due and charged to the credit card on file.
Customer understands that they are responsible for all charges related to the shipment, even if they are not the Shipper or Consignee. Customer authorizes Ship A Pallet to charge the credit card indicated in the authorization form according to the terms outlined. The payment authorization is for the services described. Customer certifies that they are an authorized user of the credit card and that they will not dispute the payment(s) with the credit card company, so long as the transaction(s) corresponds to the terms indicated in this form. Customer understands that if they initiate a charge-back to the credit card company for the charge(s) related to this shipment, that they will be charged an additional $50.00 to cover the cost of the charge-back and relative administrative cost.
-Additional charges may apply if actual weight, dimensions, freight description, origin or destination details vary from information used to obtain rate quote, or if extra services are added/changed after the shipment is booked.
-Pick up and Delivery locations which could incur additional ‘Limited Access’ charges include:
Residential Areas, Storage Facilities, Trade Show/Exhibit Halls, Airports, Construction Sites, Hotels, Churches, Schools, Farms, Shopping Malls, Government Sites, Corrections Facilities, Piers/Wharves or any limited-access location.
-Freight must be properly packaged, palletized or crated prior to pick up. All items on pallet must be boxed or covered with protective materials. All pallets must be securely strapped and shrink-wrapped.
-Pick-ups usually occur in the afternoon and evening hours and are only done Monday through Friday, excluding holidays. A minimum 3-hour pick up window is required. We strive to ensure the carriers we work with pick up shipments when requested, however the requested pick up window CANNOT be guaranteed due to many unforeseen circumstances, such as weather delays, rural locations not serviced daily, delays during prior stops on the carrier’s route, truck/equipment failures, etc. Please allow 1-2 additional business days on your schedule for the pick up to occur in case the initial pick-up date cannot be met.
- A Bill of Lading issued by Ship A Pallet is required to accompany all shipments, (to ensure proper transport and billing of the shipment). BOL’s are issued by email or fax. The BOL we issue must be printed, signed and provided to the freight carrier at the time of pick up.
Cancellation Policy: All cancelled shipments are subject to a 10% cancellation charge, or minimum $25, assuming there has been no fault by Ship A Pallet or the carrier assigned to the shipment. Additional charges could apply if the carrier attempts pick up and assesses a dry run pickup charge or is asked to return freight already picked up.